Get clear of hazards.
Keep people and pets away from sewage, standing water near electricity, and a sagging wet ceiling. Do not enter a flooded crawlspace or touch wet electrical equipment.
Jacksonville, NC · U.S. Navy Veteran Owned
Emergency
plumbing.Start here.
Burst pipe. Major leak. Water backing up. Call Wild Water Plumbing + Septic to report the problem, understand the next step, and confirm appointment availability.
After hours: an answering service takes your details.
Plumbing work is scheduled during normal business hours.
$99 standard service fee within our service area. Higher fee outside it.
Before anything else
People first.
Then the plumbing.
You do not need to diagnose the problem before calling. Take only the steps you can complete safely.
Gas smell or carbon monoxide alarm? Get outside.
Leave immediately and call 911 from a safe location outside. For a suspected gas leak, contact your gas utility’s phone line as well. Do not use switches or a phone inside, look for the source, or return until responders say it is safe.
Limit water, if safe.
For a supply leak, close a known, safely accessible household water shutoff. For a backup, stop using sinks, toilets, laundry, and other fixtures. Do not force a stuck valve.
Call with the details.
Call (910) 750-2312 to describe the issue and confirm availability. An answering service takes details after hours; plumbing work is scheduled during normal business hours.
Protect what is safe.
Move dry belongings only when you can do so without entering water or touching wet electronics. Take photos from a safe location and keep access to the affected area clear.
Safety guidance: Piedmont Natural Gas · CPSC carbon monoxide guidance · American Red Cross flood safety.
Veteran owned. Locally accountable.Licensed & insured · Jacksonville and the surrounding coast.
Local help when plumbing goes wrong
Online Booking; scheduling during business hours in Jacksonville, NC.
Wild Water Plumbing + Septic assesses and repairs urgent plumbing problems, including burst pipes, major leaks, drain and sewer backups, overflowing fixtures, water heaters, and sump pumps.
We serve Onslow, Pender, and New Hanover Counties, plus Cedar Point. Call with your address and what you are seeing so we can confirm the appropriate next step and scheduling.
- For an active problem
- Call (910) 750-2312
- Appointment availability
- Confirmed by the team; normal business hours
- Service fee
- $99 within our service area
- Online requests
- Follow-up required; not a confirmed appointment
Know the valve. Know the limit.
How to shut off water
when it is safe to do so.
Your household main shutoff is often near where the supply enters the home. A toilet or sink may have its own local shutoff. Do not enter water or an unsafe crawlspace to reach one.
Lever handle: usually a quarter turn.
On a typical ball valve, the handle points along the pipe when open and across it when closed. Move it gently to its closed stop. Do not force it or keep turning beyond the stop.
Round wheel: usually several turns.
A conventional household gate valve typically closes clockwise. Turn gently and stop if it resists, leaks, or appears damaged. A round handle alone does not identify every valve type.
Cannot find it, reach it, or turn it? Stop. Call your water utility about supply isolation and contact us about the repair. Leave unfamiliar street or meter valves and gas controls to the appropriate professionals.
Valve orientation reference: Watts ball valve operation guide (PDF).
Find the problem. Explain the fix.
The problems that
interrupt everything.
The source, the damage, and the repair can be different from what first appears. We assess the issue and explain the recommended work.
Burst & broken pipes.
A split pipe or failed connection can send water into your home. We assess the damaged section and explain the repair needed to restore the line.
Explore plumbing repairs ↗Major & hidden leaks.
Water through a ceiling, a spreading wet patch, or unexpected meter movement needs investigation. We help locate the plumbing issue and plan the appropriate repair.
Explore water line service ↗Drain & sewer backups.
When several fixtures back up, stop using water and report which drains are affected. We investigate obstructions and discuss cleaning or further inspection as needed.
Explore sewer inspection ↗Water heater problems.
Leaks, unusually hot water, or loss of hot water need different responses. We assess gas and electric water heaters. A gas odor or CO alarm calls for evacuation and emergency responders first.
Explore water heater service ↗Overflowing fixtures.
An overflowing toilet, broken faucet, or fixture that will not stop running needs attention. Stop using it and close its known water valve only if safely accessible.
Explore toilet repairs ↗Gas piping repairs.
Suspect a gas leak? Leave and call 911 or your gas utility from outside first. After the area is declared safe, contact us about the gas piping repair or replacement scope.
Read the immediate safety steps ↓Sump pump failure.
A failed pump can leave water collecting where it should be removed. We assess the equipment and discuss repair or replacement. Stay out of water near electrical equipment.
Explore sump pump service ↗No water at the house.
A private supply-line or well-system problem may be responsible, but a utility outage can look similar. Check with your water provider; call us about problems on your property.
Explore well pump service ↗Some situations need another responder first. Gas leaks and CO alarms require immediate evacuation and contact. Public-main problems belong with the utility. Fire-sprinkler issues may need building management and a qualified fire-protection contractor.
Make the call count
Tell us what you see.
We’ll discuss what comes next.
You do not need the name of the broken part. A clear description helps the team understand the concern and discuss availability.
Answering service after hours; service scheduled during normal business hours are answered by an answering service. Work is scheduled during normal business hours. Online requests require follow-up.
- Where is the property?
Give the address, a callback number, and any gate, tenant, or access information.
- What is happening now?
Describe the leak, overflow, odor, alarm, or loss of water. Say when it started and whether it is getting worse.
- What has already been stopped?
Tell us whether the household water is shut off, fixtures are still backing up, or a utility or emergency responder has been contacted.
- Which systems are involved?
Mention a well, septic system, gas appliance, or several affected fixtures. Share safe observations; do not open equipment to investigate.
$99Standard service fee within our service area.
A higher fee applies outside our service area. The service fee is not the total repair price. We explain the recommended scope and price before you approve the work.
U.S. Navy Veteran Owned & Operated
Clear communication.
Care for your home.
An unexpected plumbing problem is stressful enough. We explain what we find, discuss the repair, and help you understand the next step.
Local. Licensed. Insured.
Based in Jacksonville and serving our coastal neighbors.
Explore our veteran discount program ↗From our customers
Real feedback.
From the people we serve.
Read customer feedback about Wild Water Plumbing + Septic in our live Trustindex review feed.
Customer reviews powered by Trustindex. Read customer reviews ↗
A closer look at common calls
Does this sound familiar?
Open a category to find related concerns. These examples help you describe the issue; the situation determines its urgency and the right responder.
Pipes & supply lines
- Burst or freeze-damaged pipes
- Private water-line breaks
- Water meter movement with no known use
- Leaks at foundation or slab areas
- Sudden loss of household water
Fixtures & connections
- Overflowing or continuously running toilets
- Tubs, showers, or sinks that will not shut off
- Broken or leaking outdoor hose bibs
- Damaged or detached fixtures
- Backflow-device leaks or failures
Appliances & hot water
- Burst washing-machine hoses
- Dishwasher leaks
- Ice-maker supply-line leaks
- Water heater leaks or loss of hot water
- Unexpectedly scalding water
Drains & septic systems
- Sewer-line backups
- Multiple fixtures backing up together
- Sewage odors or wastewater indoors
- Septic high-water alarms
- Wet areas associated with a septic concern
Water around the home
- Water coming through ceilings or walls
- Sump pump failures
- Water pooling around the foundation
- Plumbing concerns after a storm
- Persistent wet areas needing source assessment
Situations needing other responders
- Suspected gas leak: leave and call 911 or the gas utility from outside.
- Carbon monoxide alarm: get outside and call 911.
- Public water-main break or wider outage: contact your water utility.
- Fire-sprinkler leak: contact building management and a qualified fire-protection contractor.
- Fire, collapse risk, or immediate danger: leave and call 911.
A drip or a slow drain still deserves attention. If it is contained and there is no immediate hazard, request service and tell us what has changed. For active flooding, sewage, or a worsening leak, call to confirm availability.
Your coastal plumbing crew
Jacksonville and
the surrounding coast.
Call with the property address so we can confirm service coverage, the fee, and appointment availability.
Wild Water Plumbing + Septic1703 Country Club Rd. Ste 104, Jacksonville, NC 28546
(910) 750-2312
Onslow County
Including Jacksonville, Richlands, and surrounding communities.
Pender County
Call to confirm availability for your property.
New Hanover
Serving communities within New Hanover County.
Cedar Point
Our Carteret County coverage is Cedar Point.
Straight answers
Urgent plumbing
questions, answered.
First steps, water shutoffs, service fees, and what to expect when you call.
What counts as a plumbing emergency?
An uncontrolled water leak, sewage entering the home, an overflowing fixture, or a failure that threatens people or property needs prompt attention. No hot water or a slow drain can also need service, but urgency depends on the circumstances. Gas odors, carbon monoxide alarms, and immediate danger require emergency responders before a plumbing appointment.
Do you provide answering service after hours; service scheduled during normal business hours?
Answering service after hours; service scheduled during normal business hours go to an answering service. On-site plumbing work is scheduled during normal business hours. Call (910) 750-2312 to report the problem and confirm the next available appointment. Submitting an online request does not confirm an appointment or immediate dispatch.
What should I do first when a pipe bursts?
Keep away from electrical hazards and unsafe areas. If you can safely reach a known household water shutoff, close it without forcing it. Do not enter standing water or a flooded crawlspace to reach a valve. Call (910) 750-2312 to describe the leak and confirm availability; contact the water utility if the supply cannot be safely isolated.
How do I know whether a lever-style water valve is closed?
On a typical household ball valve, the lever aligns with the pipe when open and sits across the pipe when closed. It normally moves through one quarter turn. Follow the valve markings and do not force it. This guide does not apply to gas controls or public utility meter valves.
What if I cannot find or turn the water shutoff?
Stop if access is unsafe, the valve is unfamiliar, or the handle will not move. Do not use extra force or operate an unfamiliar street or meter valve. Call your water utility about supply isolation, and contact Wild Water Plumbing + Septic about the household plumbing repair.
Should I keep flushing a toilet that is backing up?
No. Stop flushing. If several fixtures are backing up, stop other water use too, including sinks, showers, laundry, and dishwashing. Keep people and pets away from wastewater and report which fixtures are affected. Additional flushing or running water can add to the backup.
What should I do if I smell gas or hear a carbon monoxide alarm?
Leave the building immediately. From a safe location outside, call 911; for a suspected gas leak, you can also contact the gas utility phone line. Do not search for the source or use switches or a phone inside a suspected gas leak area. Stay out until emergency responders or the utility say it is safe.
How much does an answering service after hours; service scheduled during normal business hours cost?
The standard service fee is $99 within our service area. A higher fee applies outside it. This is not the total repair price. We explain the recommended work and its price before you approve the repair.
Can you help if the whole house suddenly has no water?
Yes, we assess private plumbing and supply-system problems. First check whether your water provider reports an outage or a public-main problem. If you use a well, report that when you call. Your water utility handles its own supply infrastructure; the appropriate next step depends on the source of the interruption.
Is a water heater leak the same as a loss of hot water?
No. An active leak, unusually hot water, and a loss of hot water can have different causes and levels of urgency. Tell us exactly what you observe. Stay clear of hot discharge and wet electrical equipment. If you smell gas or a carbon monoxide alarm sounds, leave and call plumbing services from outside first.
Can I use the online form for an active plumbing problem?
You can send the details, but call (910) 750-2312 for an active problem so you can report it and confirm availability. The form is a service request, not confirmation that a technician is on the way. Answering service after hours; service scheduled during normal business hours are handled by an answering service; work is scheduled during normal business hours.
Where do you provide answering service after hours; service scheduled during normal business hours?
Wild Water Plumbing + Septic is based in Jacksonville, North Carolina, and serves Onslow, Pender, and New Hanover Counties, plus Cedar Point in Carteret County. Call (910) 750-2312 with the property address to confirm coverage, the service fee, and appointment availability.
Understand the underlying problem
Useful information.
Before the next surprise.
Take the next step
A plumbing problem?
Start with a call.
Tell us what is happening and confirm availability. $99 standard service fee within our service area; higher fee outside it. Answering service after hours; service scheduled during normal business hours go to an answering service; work is scheduled during normal business hours.
Tell us how we can help
Tell us about your plumbing problem.
$99 standard service fee within our service area. Higher fee outside our service area. For an active problem, call (910) 750-2312 to report it and confirm availability. Answering service after hours; service scheduled during normal business hours go to an answering service; work is scheduled during normal business hours. An online request does not confirm an appointment or immediate dispatch.
Prefer to talk? Call (910) 750-2312. If the form does not load, open the service form in a new tab ↗.
Wild Water Plumbing + Septic · U.S. Navy Veteran Owned & Operated · Jacksonville, North Carolina
U.S. Navy veteran owned & operated
Let’s take care of home.
Tell us what is happening. Get a clear next step from your local plumbing and septic crew.
How can our crew help?
Share your property address, contact details, and what you are noticing. Our team will follow up about scheduling. Submitting this form does not confirm an appointment.
$99 standard service fee within our service area; higher outside the area. Repair, installation, and additional work are priced separately.
Prefer to talk? Call (910) 750-2312. If the form does not load, open the service form in a new tab ↗.
Navy roots. Neighborly service. A family-owned plumbing and septic company helping coastal North Carolina homeowners keep life flowing.
Licensed & insuredVeteran owned
Local homeowners. Firsthand experiences.
Read customer feedback and explore our Trustindex profile before you call.
Jacksonville roots. Coastal reach.
Serving Onslow, Pender, and New Hanover counties, plus Cedar Point and the Maysville area. Share your property address to confirm coverage.
$99 standard service fee in our service area; higher outside the area. Work is priced separately. An answering service takes calls after hours. Service is scheduled during normal business hours. An online request does not confirm an appointment.
© 2026 Wild Water Plumbing + Septic. All rights reserved.