Drips at the handle.
Water around the operating stem can point to worn packing or seals. We identify the faucet and check whether serviceable parts can solve it.
Outdoor faucets · U.S. Navy Veteran Owned
A leaking spigot. A stubborn handle. Water where it does not belong. We find the source and explain the right repair or replacement for your outdoor faucet.
$99 standard service fee within our service area. Higher fee outside it.
Licensed & insured · Serving Jacksonville and the surrounding coast
The outdoor faucet you depend on
Wild Water Plumbing + Septic repairs and replaces residential hose bibs, including leaking outdoor spigots, worn operating parts, loose fixtures, and freeze-damaged faucets. We inspect the problem and accessible connections before recommending the work.
A hose bib, also called a house bib, hose bibb, sillcock, or outdoor faucet, connects your garden hose to the home’s water supply. Our U.S. Navy veteran owned team serves Onslow, Pender, and New Hanover Counties, plus Cedar Point.
Tell us where it starts
Where the water appears and when it happens help separate a worn part from a problem deeper in the connection.
Water around the operating stem can point to worn packing or seals. We identify the faucet and check whether serviceable parts can solve it.
A worn shutoff component or damaged seat may let water pass. Brief drainage from some frost-free models is different from a persistent leak.
A restricted hose, attachment, supply valve, or faucet can reduce flow. Tell us whether the problem affects just this spigot or other fixtures, too.
Wear, corrosion, or a damaged stem can make operation difficult. Do not force the handle or use the faucet body as leverage.
A split frost-free tube can leak behind the wall when the faucet is used. Stop using it if you notice indoor moisture or water at the wall.
A spigot that moves when you attach the hose needs attention. We check the mounting and accessible supply connection for movement or damage.
Turn the faucet off normally. If you know the correct supply shutoff and can reach it safely, isolate the affected line. Avoid wet electrical areas and do not keep running water to investigate. Call (910) 750-2312 and describe what you see. Do not force a stuck handle or twist the faucet body.
Model-specific repair reference: Woodford Model 17 troubleshooting (PDF). Parts and procedures differ by manufacturer.
The cost of letting it drip
EPA estimates that a faucet dripping at that rate can waste more than 3,000 gallons annually. Actual waste depends on the leak.
A damaged tube or supply joint can release water into the wall or an indoor area. A working outdoor spout does not rule out a concealed leak.
Water pooling below the faucet may come from the fixture or hose connection. Persistent pooling after the leak is resolved may need a separate drainage assessment.
Water-use reference: U.S. EPA WaterSense: Fix a Leak Week. If the concern is broader than the faucet, explore French drain installation.
Understand the protection
A conventional frost-free faucet places the shutoff farther inside the building. After closing, the exposed tube must be able to empty through the spout. The model, location, and installation all matter.
Inside the wall · faucet closed
The valve and supply connection need the heated location required by the model. A cold wall cavity is not automatically a protected space.
Correct pitch lets remaining water travel toward the spout. A level or incorrectly angled installation can retain water.
Remove attachments that prevent drainage, as directed by the manufacturer. A brief drain-down after closing can be normal.
This illustrates a conventional gravity-draining design, not every frost-free product. Some models have additional drainage or pressure-relief features. Follow your exact model’s instructions. References: Woodford installation guidance (PDF) · PRIER product care · Arrowhead Brass frost-proof guide (PDF).
Ask about a frost-free replacementMake the right repair decision
The answer comes from the condition of the fixture, the available parts, and the connection behind it.
Access matters. We assess the wall depth, connection type, reachable piping, mounting, and drainage pitch for the proposed fixture. Some jobs require additional access; we discuss that before you approve the work.
Frost-free construction helps reduce freezing risk. Anti-siphon protection helps keep hose water from being drawn backward into the supply. A fixture may include both. If a vacuum breaker leaks, have its condition checked; do not cap, plug, or disable it to stop the water.
A clear process, from call to completion
Know the recommended work and price before the repair begins.
Share where the water appears, whether the faucet is on or off, and whether the problem started after a freeze. A brand or model is useful if visible.
Inspect the fixture, mounting, and accessible connections. Explain any further access needed to investigate a leak behind the wall.
Review the repair or replacement option, parts, access needs, and proposed price before approving the job.
Complete the agreed work, check operation and serviced connections for leaks, confirm secure mounting, and clean up the work area.
U.S. Navy Veteran Owned & Operated
Whether it is a worn seal or a damaged connection, the job deserves a clear explanation, careful work, and a check of the result.
Based in Jacksonville and serving our coastal neighbors.
Explore our veteran discount program ↗From our customers

Read customer feedback about Wild Water Plumbing + Septic in our live Trustindex review feed.
Customer reviews powered by Trustindex. Read customer reviews ↗
Give the faucet a little attention
Your faucet’s manual should guide its operation and winter care. These observations help you know when to ask for service.
Remove hoses, splitters, and timers as directed for your model. An attachment that traps water can prevent a conventional frost-free faucet from draining.
For a standard outdoor faucet with a dedicated indoor shutoff, ask how to isolate and drain that branch correctly. Some homes need a different winterization approach.
Support the hose and use the handle normally. If the faucet moves or the handle becomes difficult to turn, have it checked instead of forcing it.
At the next use, watch for unusual water at the wall or in accessible indoor areas. If you suspect freeze damage, leave the faucet off and arrange an assessment.
A faucet cover is not a substitute for the correct installation and winterization procedure. If the model or shutoff arrangement is unclear, ask us to assess it.
Your coastal plumbing crew
Tell us the property address and what your outdoor faucet is doing. We will confirm coverage and discuss scheduling.
Wild Water Plumbing + SepticIncluding Jacksonville, Richlands, and surrounding communities.
Call with your address to confirm coverage and appointment availability.
Outdoor faucet service for homes across New Hanover County.
Our Carteret County coverage is Cedar Point.
Straight answers
Leaks, frost-free designs, repair decisions, access, and what to expect when you call.
A hose bib is an outdoor faucet connected to a home’s water supply. You may also hear hose bibb, house bib, spigot, or sillcock. It provides a hose connection for watering, washing, and other outdoor use. The internal design varies, so the repair depends on the specific fixture.
Worn packing or stem seals can allow water to escape around the handle while the faucet is running. The exact repair depends on the model and condition. We check for serviceable parts and other damage before recommending repair or replacement.
A conventional frost-free faucet can release residual water briefly after shutoff as its tube drains. A drip that continues may indicate worn shutoff parts or a damaged seat. Tell us whether the flow stops, where it comes from, and whether a hose or attachment is connected.
A hose or attachment restriction, a partly closed supply valve, a fixture problem, or a restriction in its branch piping can reduce flow at one location. If multiple fixtures are affected, the issue may be broader. We use those differences to guide the assessment.
Stop using the outdoor faucet. If you know the correct supply shutoff and can reach it safely, isolate the affected line and call for service. A cracked faucet tube or connection can leak inside even when water still comes from the outdoor spout. Do not keep running it to test the leak.
Yes. A conventional frost-free design needs its shutoff in heated space and its exposed tube to drain correctly. Trapped water, incorrect installation, or loss of heat can defeat that protection. Some models include additional freeze-protection features, but care must still follow the manufacturer’s instructions.
For conventional gravity-draining models, remove the hose and attachments that can prevent drainage before freezing weather. Specialized models may drain differently or include pressure-relief features. Identify your faucet and follow its manual rather than assuming every frost-free model works the same way.
No. Frost-free construction reduces freezing risk by locating the shutoff farther inside the building and allowing drainage. Anti-siphon protection helps prevent hose water from being drawn backward into the supply. A faucet may have both features. Do not plug or disable a leaking vacuum breaker; have the correct parts assessed.
It depends on the connection, how it can be reached, and whether nearby piping is damaged. Some jobs can be completed through existing access; others need additional access. We explain the proposed approach and any access or restoration needs before you approve the work.
Repair may be appropriate when the body is sound and compatible packing, seals, or other service parts are available. A cracked tube, damaged housing, severe corrosion, or repeated failures may make replacement more practical. We also assess whether a suitable frost-free model would work with the home’s wall and supply arrangement.
The total depends on the fixture, fault, parts, pipe condition, and access needed. The standard service fee is $99 within our service area; a higher fee applies outside it. That fee is separate from the repair or replacement price. We explain the proposed scope and price before you approve the work.
Wild Water Plumbing + Septic serves Onslow, Pender, and New Hanover Counties, plus Cedar Point in Carteret County, from Jacksonville, North Carolina. Call (910) 750-2312 or select Request Hose Bib Service. Work is scheduled during normal business hours; an answering service takes calls after hours. An online request does not confirm an appointment.
Look at the connected system
Get your outdoor faucet working right
Tell us where the water appears. We will discuss the next step, the service visit, and your repair or replacement options.
Tell us how we can help
$99 standard service fee within our service area. Higher fee outside our service area. Share your location, where the leak appears, and whether the problem started after a freeze. Our team will follow up about scheduling; submitting this form does not confirm an appointment.
Prefer to talk? Call (910) 750-2312. If the form does not load, open the service form in a new tab ↗.
WILD WATER PLUMBING + SEPTIC
Practical guides. Local services. A clear next step.
Common concerns and useful places to begin.
Try a shorter phrase like “drain,” “well pump,” or “leak.”
Ask us about your plumbing issue